(English) Mallorca Holidays: Escaping to the Alluring Beaches of Mallorca

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(GRUPO BLUEBAY) currently consists of 60 hotels in 30 destinations. With over 14,000 rooms and 5,000 employees spread between Europe, Caribbean and MENA we attend several million overnight stays annually. With four distinct brands, BlueBay Group covers all segments and needs.

Una Respuesta a (English) Mallorca Holidays: Escaping to the Alluring Beaches of Mallorca

    • Eileen Soby
    • I had the most increditble experience at the BlueBay Grand Esmeralda in Play del Carmen.

      I had a very serious accident on my second day staying at the hotel. I fell over a pool chair, severing my right eyebrow very badly. The armrest on the pool chair was metal covered in wicker, and it cut through the muscle, and artery, exposing the bone.

      The staff was amazing. They were very quick to bring the lifeguard to my aid. Using both of my sons to help (which I am sure helped them to deal with the sight of their mother lying on a pool chair covered in blood.) The staff doctors were also very good…examining me very gently keeping me calm. Mos timportantly, they did not show me the injury. This, I think saved me from anxiety. The doctors then sent me to a private hospital and covered all of the costs of the surgery that was required to fix my eyebrow. It was my first trip to Mexico. I am a single mother who saved every penny for 13 years to be able to take my 20 and 21 year old sons on this vacation. I did not purchase travel insurance having never travelled out of the country of Canada before.

      Because of the amazing service from the hotel, the four day vacation still turned out to be the most amazing time my boys and I have ever enjoyed. It will remain in our memories forever. The hotel called me many times following the accident to ensure I was ok and that we were happy.

      I plan to return again to your incredibly beautiful country…and especially to the BlueBay Grand Esmeralds.

      A weekend trip would be the crowning jewel on my dream come true!!

      I truely hope you consider my story.

      Thank you,

      Eileen soby

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